How to cancel Direct debit or automatic payment

Identify whether the recurring bank entry is controlled by the business or by you in online banking.

Official route checked 2026-08-31
Start with the official route

This guide helps you find the right place. MoreGage cannot access your account, cancel the service, or confirm the result.

Open the official Direct debit or automatic payment help page →

Steps to try

  1. Check the bank entry and your banking app to identify the payment type.
  2. For an automatic payment, cancel or edit the scheduled payment in online banking.
  3. For a direct debit, instruct your bank to cancel it and notify the business as well.

Watch for this

Stopping a bank payment does not necessarily cancel the contract or remove a valid amount you owe.

Keep a simple record

  • Bank confirmation or reference
  • Merchant notification
  • Next statement date to check

Need another route?

If the statement description points to a bank payment rather than this service, return to the directory and choose the payment type that controls the charge.

Back to cancellation guides →

Stopping a payment is not always the same as cancelling a contract or requesting a refund. Check the provider’s current terms and contact the provider or your bank for account-specific help.